How to Add a Contact Form to Your Website Using Dreamweaver CS5.5

Chapter 8: How to Create a Feedback Form

How to Add a Contact Form (Web Form) to Your Website Using Dreamweaver CS5.5

by Christopher Heng,

As you surf the Internet, I'm sure you'll have noticed that many websites provide some means for their visitors to contact the webmaster. Some put an email address that you can use, while the majority nowadays provide a web form, called either a "Feedback Form" or a "Contact Form", which visitors can fill in to reach the person running the website. You will be adding such a form to your website in this chapter.

Note that this is chapter 8 of the Dreamweaver CS5.5 tutorial. As such, I will assume that you already know the things taught in the earlier chapters. If you're new to Dreamweaver, you may find it easier to start with chapter 1. Alternatively, if you're totally new to creating a website, please read How to Make / Create Your Own Website: The Beginner's A-Z Guide instead.

Goal of This Chapter

By the end of this chapter, you will have added a working contact form to your website which your visitors can use to send you feedback. If you've been following this Dreamweaver tutorial from chapter 1, you'll also have completed your website, with a fully-functional multiple-page website "live" on the Internet. In addition, you'll have learnt most of the commonly-used skills needed to design and maintain a website using Dreamweaver, and will be able to create other websites as and when you wish.

Why You Can't Simply Design a Web Form and Expect It to Work

Web forms are tricky beasts for the newcomer. Many new webmasters think that they can simply design a web form using a web editor like Dreamweaver, and have it work automatically. Then, when they publish the form to the Internet, and test it out in a web browser, they find that clicking the "Send" button (or whatever their button is called) on the form has no effect. Nothing appears to happen. In fact, not only has nothing appeared to happen when they click the button, nothing has indeed happened.

Web forms work as one component of a system of seemingly disparate parts. They are like the electrical switches in your house that turn on the lights in a room. Merely installing a switch and flipping it on isn't going to turn on the lights. You'll need to install the lights as well. And you'll have to connect the switch to the lights and the electrical power. In the same way, the web form itself is not enough. You'll need to install another component on your website, and your web host needs to have some other software on their system and have properly configured it to interact with their email system.

It's much easier to work with a concrete example than to talk hypothetically. As such, please go to the Feedback Form Demo and try out the contact form found there. Return to this page when you have done that. Please do it even if you've had lots of experience sending feedback and know exactly how forms work. The feedback form system used on that demo site uses the exact same technology that you'll be using on your website, so you'll have an easier time understanding what I say in this article when I refer to different parts of the form if you've at least tried it out once. Don't worry, the form on that site is just a demo of what you'll be using, so you can test it to your heart's content without spamming anyone. The messages sent using the demo are automatically deleted.

From your little experiment, you should be able to see that, superficially, the feedback form comprises at least 3 parts: the form itself, a "Thank You" page which is displayed when a message is successfully sent, and an "Error" page which is displayed when something goes wrong. Under the hood however are several equally important elements. When you click the "Send Feedback" button on the form, your message is actually sent to a computer program, the feedback form script, running on the Feedback Form Demo site. The feedback form script takes the message and formats it into an email message and (loosely speaking) delivers it to yet another program on your site, called the PHP interpreter. The PHP interpreter, on its part, passes the email to a mail processing program on your web host. From there, the mail processing program sends the message on its merry way around the Internet till it finally reaches your email provider.

For this reason, in order for your web form to work, you'll need the following:

How to Create the Feedback Form Script and Web Form

  1. The very first thing you need to do is to go to Feedback Form Script Wizard at to generate the feedback form script and related files. One way is to open that page in another window (or tab) in your browser, so that you can read the instructions on this page while using the wizard.

  2. Read the information given by the wizard, and click the option "Create a PHP Feedback Form (Requires PHP 4.2 or above)". Actually, that option should already be selected by default, but click it anyway if you're not sure.

  3. Step 2 of the Feedback Form Wizard should appear. Enter the following information into the wizard:

    • Email address

      Enter the email address at which you want your visitors' comments to arrive. For example, enter "" (without the quotes) if that is your email address.

    • URL of Feedback Form

      This is the web address of the user-visible portion of your contact form. Enter "" (without the quotes), replacing "" with your actual website address. Important: do not change the filename portion from "feedback.html", since you have already used that name to link to the form in your navigation menu in chapter 6. If you change the name now, all the links on your site pointing to the form will be broken.

      Even if you have not been following my tutorial from chapter 1, it's best to simply use "feedback.html" for the filename portion, since I assume everywhere in this chapter that you're using that name. If you use a different name, you'll have to make sure all the various addresses mentioned in this chapter match up, else your form will not work.

      Warning: do not use capital (uppercase) letters or add spaces to the name "feedback.html". Use that name exactly as it is shown for the filename portion of your URL.

    • URL of "Thank You" Page

      This is the web address of the page that will be displayed after your visitor's email has been sent. Enter "", once again replacing the domain name with your site's actual address. It's best not to change the filename portion from "thankyou.html", since I will assume later in this chapter that you've used that exact name. In addition, do NOT put spaces or use capital (uppercase) letters in that name. Use "thankyou.html" exactly as-is in the filename portion.

    • URL of Error Page

      Enter "" into this field, as usual replacing the domain name with the right one for your site. Once again, I recommend that you do NOT change the filename from "error.html", since I will assume later that you've used this name here. In addition, make sure that the entire name is in small (lowercase) letters and that there are no spaces in the name.

  4. Scroll down the page and read the section entitled "Terms of Use: Licence Agreement (Required)". If you agree to the conditions, indicate it in the form and click the "Generate script" button.

  5. The wizard will then proceed to create a customised script and feedback form, using the values you have just supplied, and display them in your browser. Do NOT close this page. Leave it open while you work on the next few steps in Dreamweaver. We will be using the code generated below.

How to Save the Feedback Form Script Without Introducing Problems

The first thing we'll need to do is to save the feedback form script. As mentioned above, a "script" (in this context) means a computer program. The feedback form script is the real engine of your contact form. Without it, your form will be like a light switch that is not connected to the lights.

  1. Start up Dreamweaver, if you have not already started it up.

  2. Click "File | New..." from the menu. For those who have forgotten, this means to click "File" from the menu bar, followed by "New..." from the drop down menu that appears.

  3. The "New Document" dialog box should appear. Click the "Blank Page" line in the first column. Notice that I said to click "Blank Page" and not "Page from Template" the way you did in chapter 7.

  4. In the "Page Type" column, click the line that says "PHP".

  5. Click the "Create" button found near the bottom of the dialog box.

  6. A page that seems blank will appear. I say "seems blank" because the page is not actually empty, since it contains invisible HTML code which Dreamweaver inserts by default into practically everything it creates. We need to delete that code or it will interfere with the feedback form script.

    If, instead of a blank white page, you see your 2 column website design based on your template, it means that you did not follow my instructions above to click "Blank Page" and "PHP". Close the existing page without saving it and return to the beginning of this section and try again.

    Click "View | Code" from the menu to switch Dreamweaver from its Design view to its Code view.

  7. You should now be able to see the invisible HTML code that I referred to earlier. Select everything on the page. The easiest and surest way to do this is to use "Ctrl+A" from your keyboard. That is, hold down the "Ctrl" key on your keyboard and (while continuing to hold down that key) hit the "a" key. Everything on the page should be highlighted, indicating that it was selected. (If I'm not wrong, Mac OS X users have to use "Command+A" instead of "Ctrl+A" to get this to work.)

    (If, in spite of my suggestion above, you have used your mouse to select everything, make sure that you've really selected everything on the page and left nothing out. Not even a blank line.)

  8. Hit the DEL key to get rid of everything. Your document window, still in Code view, should now be completely blank.

  9. Switch back to your web browser without closing Dreamweaver.

  10. Look at the results page from the Feedback Form Wizard in your web browser. You should be able to find a box near the top of the page in the section labelled "Feedback Form Script". This box contains the feedback form script that we're going to copy to Dreamweaver.

    Click somewhere in that box in the "Feedback Form Script" section. The contents of the box should automatically be selected (that is, everything in the box should be highlighted when you click it). If not, use Ctrl+A (or Command+A on the Mac) to select it.

  11. You'll now copy what you selected to the clipboard. To do this, use Ctrl+C (or Command+C on the Mac) from your keyboard. That is, while holding down the Ctrl key, hit "c" on the keyboard. Alternatively, click the right mouse button while its pointer is somewhere in the box and click the "Copy" line in the menu that pops up.

  12. Return to Dreamweaver without closing your web browser. There are still things on that page that we need, so leave it open for the time being.

  13. Click "Edit | Paste" from the menu. The contents of the box should now appear in that empty window in Dreamweaver.

  14. Do a cursory check to make sure that everything is in order (so far): first, make sure that the last line on the page is a red "?>". Second, glance at the lines above that line: the other lines should be displayed in various colours, including red, blue, green, purple and possibly some orange.

    If you do not see the colours I describe above, but instead find that all the lines are in black, it means that you missed some crucial step in this section. Close the window using "File | Close" without saving anything, and return to the top of this section and try again. Since it's very easy to get things wrong here, leading to a form that doesn't do its job correctly, I recommend that you don't work from memory in this chapter, but follow the steps I listed meticulously.

  15. WARNING: Do NOT change anything in this window. I know that some of the things in the window look suspiciously like English words, thus tempting you to modify them. However, this is NOT a web page you're looking at. It is a computer program. Nothing in this window will be displayed on your website even when the script is placed on your site. If you modify anything in this window, your form will not work correctly. Even if all you want is to change your email address or web addresses, go back to the Wizard and generate a new form. Do not manually alter them. To reiterate: do NOT add, subtract or modify anything. Do not even add blank lines or extra spaces to beautify the page.

    For those of you who are concerned that your email address is on this script page, and that your visitors can see it, don't worry. As long as your site is running on a system with PHP, nothing on this page will be visible at all. In fact, at no time will the script be even sent to your visitors' browsers. This is the case even if your visitors try to directly access the script in their browsers. They'll just end up being supplied your feedback form instead of the script. If you don't believe me, you can test it yourself later when you've successfully installed everything. Instructions for this are provided in the section on testing below.

  16. Click "File | Save As..." from the menu. The "Save As" dialog box will appear. Enter "feedback.php" (without the quotes) into the "File name" field. Do NOT use any other name. Do not use capital (uppercase) letters for any part of the name or add spaces. This exact name is expected by the feedback form, so it's not the time to get creative.

  17. Click the "Save" button.

  18. Click "View | Design" from the menu to revert to the Design view. You should now see a blank page again. Do NOT type anything here. Although it looks blank, it's still the feedback form script you've just saved. Anything you type here will break the script.

  19. Immediately click "File | Close" from the menu to close the file before you accidentally change something.

How to Insert the Feedback Form into Your Web Page with Dreamweaver CS5.5

The feedback form proper is simply the user interface that your visitors will interact with. The form should be placed in a normal web page, much like the pages that you have created in the earlier chapters of this tutorial.

  1. Click "File | New..." from the menu.

  2. In the leftmost column of the "New Document" dialog box that appears, click the line "Page from Template". Then select the template that you designed in chapter 7 in the usual way and making sure that "Update page when template changes" is checked before clicking "Create". This is the same procedure you carried out in chapter 7 to create new pages using your bespoke site design.

    For those who have arrived at this chapter without reading the previous chapters, and have not created a Dreamweaver template for your site, just create a new web page the way you normally do. If you are not even sure how to do that, chances are that you don't know enough to continue. In such a case, please start from chapter 1 of this tutorial. (It's not as bad as it sounds; if you work diligently through the chapters, you'll arrive back here in no time.)

  3. As usual with a new page, replace the "Title" field with something suitable such as "Feedback Form", "Contact Form", "Contact Us", "Support" or some such thing. At the top of the visible portion of your web page, put a (visible) heading of "Feedback Form" (or whatever you used for the Title field).

  4. Delete whatever placeholder text you have in the editable region of your page. Leave a blank line or two where you can insert the feedback form later.

  5. Without closing Dreamweaver, switch back to your web browser.

  6. Scroll down to the section headed "HTML Code".

  7. Click your mouse somewhere in the box in the "HTML Code" section. As before, the contents of the box should be automatically selected when you do that. If it isn't, use Ctrl+A (or Command+A on the Mac) to select it.

  8. Use Ctrl+C (or Command+C on the Mac) to copy everything in that box to the clipboard. Or, if you prefer to use the mouse, click the right mouse button while the cursor is hovering over the contents of the box, and select the "Copy" line in the menu that pops up.

  9. Switch back to Dreamweaver. You should again be looking at the new page that you have just created.

  10. Click the spot on the page where you want the form to go. This will cause a blinking text cursor to appear in that place. If the text cursor is not on a blank line of its own, hit the ENTER key to make a blank line, and use the arrow key (on your keyboard) to position the text cursor on that blank line if necessary. That is, by the end of this step, your text cursor should be on the blank line where the form is supposed to start.

  11. Without moving your text cursor, immediately click "View | Code" from the menu.

  12. You should now see the underlying HTML code of your web page. Locate your (blinking) text cursor. It should be on a line that says "<p>&nbsp;</p>". To be precise, the cursor should be immediately after "<p>" and before "&nbsp;</p>" on that line.

    Use the arrow keys on your keyboard to move the text cursor to the end of that same line. That is, position the cursor so that it is just after "<p>&nbsp;</p>" on the same line.

  13. Click "Edit | Paste" from the Dreamweaver menu.

  14. The HTML code created by the wizard will be inserted at that spot.

    Click "View | Design" from the menu.

At this point, you should be able to see the feedback form fields on your web page.

How to Customize the Appearance of the Feedback Form

You will now customise the appearance of the form so that it suits the design of your web page. Note that you do NOT need to do this if the form already looks fine on the page. The code created by the Feedback Form Wizard is designed to work out-of-the-box without needing any further tinkering. If you don't want to change anything, just move on to the next section.

The form obeys the same CSS rules as the rest of your web page. As such, you can use the techniques taught in the earlier chapters of this tutorial to change the font, text size, and colours. I will not repeat those steps here, since you can easily return to the relevant chapters if you've forgotten how to do them. Instead I will focus on things you haven't learnt yet, like how to adjust the widths of the various fields in your form and how to change the words appearing on the button at the bottom of the form.

Please note that the widths and heights of the form fields are merely visual gimmicks. They do not affect how much information your visitors can enter into your form. Even if you create very narrow fields, your visitors can still enter long names, email addresses and comments. The web browser will automatically scroll to allow them to type whatever they want to type. Nevertheless, it's still useful to know how to adjust the field widths so that you can make the form blend aesthetically with the rest of your page.

How to Save the Feedback Form Correctly

Once you've finished customising the form, click "File | Save As...".

Type "feedback.html" (without the quotes) into the "File name" field and click the "Save" button. Do NOT use any other name. Do NOT use capital (or uppercase) letters, or introduce spaces into the name. Just use the name as-is. This was the name that you supplied to the Feedback Form Wizard earlier, and the name was embedded into the script (computer program) it generated. This is also the same name you used in the navigation menu you created in chapter 6. Changing the name at this point will break a lot of things.

Click the "Save" button.

Now click "File | Close" from the menu to close the feedback form page.

(Optional) If you wish, you can switch back to your web browser and close the tab containing the results from the Feedback Form Wizard. At this point, you've completed integrating the Feedback Form Wizard's output into the pages of your site, so you don't need it any more. Your job is still not done, though. You still need to create the "Thank You" and "Error" pages needed by your feedback form system. This will be done next.

How to Create the Auxiliary Pages for the Feedback Form

As you have probably already realised, from experimenting with the demo earlier, the "Thank You" and "Error" pages are just straightforward web pages, much like your home page, site map and "About" page that you created in the earlier chapters.

The "Thank You" page is the web page that is displayed after your visitors click the "Send Feedback" button. Its main purpose is to reassure your visitors that their message has indeed been sent. Otherwise they'll think that nothing has happened and click the button again, with the end result that you'll get multiple copies of the same message. Most websites also take this opportunity to thank their visitors for their comments.

Create the page the usual way you create a new page based on your site's template. Replace the Title field with something like "Feedback Sent" or "Thank You" or the like. Then in the main visible portion of your web page, put a message like the following:

Message Sent

Your message has been sent to the webmaster. Thank you for your comments.

Actually, you can say whatever you want. The above is just to give you an idea of what to put on the page. There are no rules as to what you must say. Save the page with a filename of "thankyou.html" (without the quotes). Once again, don't change the name in any way: use the exact wording without any capital (uppercase) letters or spaces. Changing the name now will result in your visitors receiving an unfriendly "404 File Not Found" error when they click the "Send Feedback" button.

Once you've finished with the "Thank You" page, create the "Error" page from your site's template. This page is displayed when your visitors click the "Send Feedback" button without entering anything into one or more of the form fields. For example, if they leave the "Email address" field of the form blank, they will get this page instead of the "Thank You" page.

As such, your Error page should have a message telling your visitors to return to the form to complete all the fields before clicking the "Send Feedback" button. For example, you can say something like the following:

Error Sending Message

Please complete all the fields in the form before clicking the "Send Feedback" button. Click the "Back" button in your browser to return to the form to fix the error.

As before, remember to change the Title field of the page to something like "Error" or "Error Sending Message". Save the file as "error.html", without the quotes and without modifying the name in any way. That is, use the name as-is, without using capital (uppercase) letters or introducing spaces. Remember that this is the name you supplied the Feedback Form Wizard earlier, and if you change it now, your visitors will get an unhelpful File Not Found error instead of the Error page.

Publishing and Testing Your Feedback Form

  1. Upload the Files

    Publish all the files to your website using "Site | Synchronize Sitewide..." just as you did in chapter 7. Dreamweaver should display the script, the form, the Thank You page and the Error page in its list of files that need to be uploaded when you do so. Allow the editor to transfer those files to your website.

    Note: if the "Synchronize Sitewide..." menu item is disabled or greyed out, it probably means that you arrived at this chapter of the tutorial from outside and have missed some steps which I have already taught in the earlier chapters. In particular, you'll need to set up Dreamweaver's Site Manager properly before that menu item will work properly. Please read the relevant section in chapter 1 to find out how to do this. And if you cannot even invoke the Site Manager, it probably means that you designed your website without creating a site definition in Dreamweaver before you started. In such a case, you may want to start from scratch, from the very top of chapter 1. Although this sounds tedious, it may save you a lot more work in the long run, since there is no telling how many other intermediate steps you missed out.

  2. Test the navigation menu button that points to the feedback form

    Once Dreamweaver has completed copying the files to your site, fire up your web browser and go your site's home page. From there, click the navigation menu button that says "Feedback Form" (or whatever label you put on that button). The page containing the feedback form should appear.

    If you get an error saying something like "404 File Not Found" (or some other words to that effect), it means the web address (ie, URL) you assigned to that navigation menu button in chapter 7 does not match the address of the form you just uploaded. This means either the URL you set for the navigation menu button is incorrect, or that you saved the feedback form under a wrong name (or to the wrong folder).

    (Note: although you can go directly to your feedback form in your browser instead of starting from your home page, I'm suggesting this roundabout method so that you can test that your link to your feedback form works correctly. Remember that you couldn't test this when you checked the other menu buttons in chapter 7 because your form was not ready at that point, so if you don't test it now, you may completely forget to check it.)

  3. Test if you have named your Error page correctly

    To test if you have named your Error file correctly, and that the name matches what you supplied the Feedback Form Wizard, do not enter anything into your feedback form. Just click the "Send Feedback" button. Yes, I know all the fields are empty. That's the whole point.

    Your Error page should appear in your web browser. If so, move on to the next test.

    If the Error page doesn't appear, but you get a "404 File Not Found" message instead, it means that there is a mismatch between the address you gave the Feedback Form Wizard and the actual address of your error page. This may be the result of your saving the Error file under a different name, or saving it to the wrong location. Alternatively, you could have made a typing error when entering the address of the Error page in the Wizard. Yet another possibility is that you failed to upload the Error file.

  4. Test if you have named your Thank You page correctly

    Hit the BACK button in your browser to return to the feedback form from your Error page. Now complete all the fields in the form before hitting the "Send Feedback" button. This time, you should get your "Thank You" page.

    If you get a File Not Found error when you submit the form, it means that there is a name or web address (URL) mismatch somewhere. As before, there are four possible causes for the error: you made a mistake naming your "Thank You" file, you saved the file to the wrong folder, you supplied the wrong web address to the Feedback Form wizard, or you failed to upload the "Thank You" page.

  5. Test if your web host's email system delivers messages sent by PHP scripts

    The fact that your browser displays your Thank You page doesn't necessarily mean that the message sent by the script will arrive at your email address. All it means is that the script has successfully passed the email on to the other programs running on your web host's system. The Thank You page merely signals the end of the script's job. Now it's up to the rest of the programs running on your web host's computer to transmit the message to your email provider. It also depends on the internet connection between your web host and your email provider, as well as the speed at which your email provider makes new mail available for your reading. Since there are so many places where things can still go wrong, don't assume success until you've logged into your email account to check if your test message has arrived.

    If you do not get your email within a reasonable time, see the checklist of things to do when your email fails to arrive. How long does it typically take for email to be delivered? Good question. It varies from web host to web host, and email provider to email provider. On my current web host, it usually takes a second or so (probably less, but I'm not so fast that I can check my email in less than 1 second after sending my test message), but I've tested the script on other web hosts where it takes many hours before the email even deigns to appear. I guess you'll just have to test to see how long email delivery takes on your web host, and get used to it.

  6. For the suspicious: how to check if your visitors can see your email address from the script code

    Remember that I said earlier that the email address that you saw in the feedback form script will not be displayed in your visitors' web browsers even if they specifically put the address of the script in their browser's location bar? Well, if you didn't believe me then, now's your chance to verify that claim. (Actually, even if you believe my statement, please try the following experiment anyway, for your own peace of mind. Don't worry, you won't break anything.)

    If your feedback form is at "", the PHP script that you uploaded should be at "". That is, take the URL of your feedback form, and change the part at the end that says ".html" to ".php". Type that new address into a new tab (or window) in your web browser's location bar and hit the ENTER key.

    You should be magically transported to your feedback form. That is, you will not see the multicoloured program code that you saw in Dreamweaver. In fact, the script code was never at any moment transmitted to your web browser.

    Explanation: a web server that has PHP installed distinguishes between normal web pages and PHP scripts. If it sees a normal web page, like your home page, it sends that document to your visitor's web browser unmodified. If it sees a PHP script, it doesn't send anything. Instead, it runs the script, since it knows that PHP scripts are computer programs, not documents. It's then up to the PHP script to send something to the browser if it wants to. When run in this way, the script created by the Feedback Form Wizard notices that it was accessed directly (instead of through the "Send Feedback" button). Since it has nothing to do (having no email message to send), it simply tells your visitor's web browser to go to the form instead. That's why you were transported to your feedback form.

    (If you encountered a "404 File Not Found" error instead of your feedback form, you've either typed the wrong address into your browser, or you supplied the wrong address for the "URL of Feedback Form" field in the Feedback Form Wizard when you first created your script.)

If you run into any problems installing and running the feedback form script, please see the Frequently Asked Questions (FAQ) about the Feedback Form Wizard. It may also be a good idea to go through this chapter again in case you missed something.

Congratulations! And Where to Go From Here

Congratulations! You've completed your website. This is no mean feat; you've actually created a fully functional, professional-looking website (from scratch!) with multiple pages, a site map and a working feedback form. Even better, you've mastered the skills needed to create websites using Dreamweaver CS5.5, and are well placed to create other sites should you want to.

If you want to explore Dreamweaver further, you can find tutorials on how to do specific tasks from my list of Dreamweaver tutorials. Some of those tasks are not covered in this main tutorial series because they are not things that everyone wants to do. Dreamweaver is a powerful web editor suitable for both newcomers and seasoned professionals; if I included everything it can do in this series, you'll be quickly overwhelmed and become discouraged. As such, the main tutorial focuses on the core set of skills and knowledge needed by everyone to create a website using Dreamweaver, leaving things that only a few people want to do to separate standalone articles.

Another source of help is Dreamweaver itself. As you may already know, the editor itself has a help system which you can invoke from within the program. If you have previously ignored it, because you couldn't understand what it said, you may want to give it another chance. After all, you have come a long way from the early days (or hours if you've completed these 8 chapters in a single session) when you didn't know anything. As such, things that you couldn't understand before may be a little easier to comprehend now.

Website creation does not consist only of designing web pages. There are other things that you need to look into as well, even after your website is completed. If you have not already done so, I recommend that you return to the How to Make / Create Your Own Website: The Beginner's A-Z Guide to take a look at the other things you may want to do.

Finally, even though your site is completed, I would like to ask that you not forget Please link to it and recommend it to others. (Thanks!)

All the best for your site!

Copyright © 2012-2024 Christopher Heng. All rights reserved.
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